gbets Privacy Policy – How Your Personal Data Is Handled

When you register for a gbets account, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full legal name, date of birth, residential address, email address, and mobile number. We may also request a copy of a valid government-issued identification document, such as a Philippine passport, driver's licence, or SSS/UMID card, to complete the identity verification process required under Philippine law.

In addition to registration details, gbets automatically collects certain technical information when you access the platform. This includes your IP address, device type, browser version, operating system, and session activity logs. These technical data points help us maintain platform security, detect suspicious activity, and ensure that our services are delivered correctly to your device. We do not use this technical data to build advertising profiles or share it with third-party marketing networks.

When you make deposits or request withdrawals, we collect transaction-related information such as your chosen payment method, transaction amounts in Philippine pesos (PHP), and timestamps. This financial data is retained in accordance with our obligations under Philippine anti-money laundering regulations and is used solely for the purposes of processing your transactions, resolving disputes, and complying with regulatory reporting requirements. We do not store full payment card numbers on our servers.

The personal information you provide to gbets is used primarily to operate and maintain your account, process your transactions, and deliver the sports betting and casino-style entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and transaction confirmations. These communications are essential to the operation of your account and cannot be opted out of while your account remains active.

gbets also uses your information to comply with our legal and regulatory obligations under Philippine law, including identity verification, age verification, and anti-money laundering checks. Where required by the relevant Philippine regulatory authorities, we may be obligated to share certain account and transaction information as part of a lawful regulatory inquiry or investigation. We will always act in accordance with applicable Philippine data privacy legislation when responding to such requests.

With your consent, we may use your email address or mobile number to send you promotional communications about new features, bonuses, or events on the gbets platform. You can withdraw your consent to receive marketing messages at any time by updating your communication preferences in your account settings. Withdrawing marketing consent will not affect the delivery of essential account and transaction notifications, which will continue regardless of your marketing preferences.

gbets does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Your data is shared only in the limited circumstances described in this Privacy Policy, and only to the extent necessary to fulfil the stated purpose. We treat the confidentiality of your personal information as a core obligation, not an afterthought, and our internal data access controls reflect this commitment.

We may share your information with trusted third-party service providers who assist us in operating the gbets platform, such as payment processors, identity verification services, and cloud infrastructure providers. These service providers are contractually bound to handle your data securely and only for the specific purposes for which they have been engaged. They are not permitted to use your data for their own commercial purposes or to share it with any further parties without our explicit authorisation.

In certain circumstances, gbets may be required to disclose your personal information to Philippine government agencies, law enforcement bodies, or regulatory authorities in response to a lawful request, court order, or legal obligation. We will notify you of any such disclosure where we are legally permitted to do so. We may also share data within any corporate group of which gbets forms a part, for the purposes of internal administration, compliance, and platform improvement, subject always to the protections described in this policy.

gbets uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session while you are logged in, and gather anonymised analytics about how the platform is used. Cookies are small text files stored on your device by your browser, and they allow us to remember your preferences and keep your session secure between page loads. Without essential session cookies, the gbets platform would not function correctly.

We use analytics cookies to understand how Filipino players navigate the platform, which features are most popular, and where technical issues may be occurring. This information is collected in an aggregated, anonymised form and is used solely to improve the quality and performance of the gbets platform. We do not use analytics data to identify individual users or to build personal profiles for advertising purposes.

You can manage your cookie preferences through your browser settings at any time. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of certain features on the gbets platform, including your ability to stay logged in. For more information about managing cookies on your specific browser or device, please refer to your browser's help documentation. Your continued use of the gbets platform after being informed of our cookie practices constitutes your acceptance of those practices.

As a registered gbets player based in the Philippines, you have a number of rights over your personal data under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information in your account. You also have the right to object to the processing of your data in certain circumstances and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected.

To exercise any of your data privacy rights, you may contact the gbets data privacy team using the contact details provided in the footer of this page. We will respond to all verified data privacy requests within the timeframes required by applicable Philippine law. Please note that some requests — such as requests for data deletion — may be subject to limitations where retention of your data is required for legal, regulatory, or fraud prevention purposes. We will always explain the basis for any limitation clearly and in plain language.

gbets is committed to handling all data privacy requests with care, respect, and transparency. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so that we can attempt to resolve your concern directly, but we fully respect your right to escalate the matter to the relevant regulatory authority if you feel that is necessary.

gbets implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using TLS protocols, secure server infrastructure, access controls that limit data access to authorised personnel only, and regular security audits. While no online platform can guarantee absolute security, we take every reasonable precaution to keep your data safe.

Your personal data is retained for as long as your gbets account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Financial transaction records are typically retained for a minimum of five years in accordance with anti-money laundering regulations. When your data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with our internal data retention schedule. You may request information about the specific retention periods applicable to your data by contacting us directly.

gbets may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the features and services available on the platform. When we make material changes to this policy, we will notify registered members via email or through a prominent notice on the platform. The updated policy will take effect from the date specified in the notification, and your continued use of gbets after that date will constitute your acceptance of the revised terms.

We encourage all Filipino players to review this Privacy Policy periodically to stay informed about how their personal data is being handled. The most current version of this policy will always be available at gbets.pro/privacy-policy. If you have any questions about this policy or about how your data is used, please visit our FAQ page or reach out to us using the contact details in the footer below.